{ "report_version": "0.3", "practice": { "ods_code": "Y02875", "practice_name": "Lindley House Health Centre", "display_name": "Lindley Medical Practice", "website_url": "https://www.gtdhealthcare.co.uk/lindleymedicalpractice", "website_identity": "shared GTD patient microsite on the gtdhealthcare.co.uk domain", "nhs_profile_url": "https://www.nhs.uk/services/gp-surgery/lindley-house-health-centre/Y02875", "telephone": "0161 337 3467", "postcode": "OL1 1NL", "registered_patient_count": 4895, "google_review_score": 2.1, "google_review_count": 66 }, "investigation": { "collected_at": "2026-03-13", "method": "practice-specific exploratory review of the live public site, checking homepage, appointments, online request information, prescriptions and contact content from the point of view of a logged-out patient", "website_confirmation": "The practice-specific GTD microsite matches the NHS profile route naming and the live pages consistently present Lindley Medical Practice as the patient-facing site." }, "headline": "Lindley House Health Centre uses the same GTD plus PATCHS model as several peers, but its own details still matter. The site carries an Android text-message warning, routes routine and urgent use into PATCHS, the explainer page says all routes go through PATCHS with a 48-hour callback expectation and 24/7 admin submission, the same page contains wrong-practice Ashton links, and the prescriptions and complaints pages still depend on old-style local email contacts.", "subjective_scores": { "scored_on": "2026-03-13", "scale": "1_to_5_higher_is_better", "front_door_clarity": 3, "digital_task_coverage": 3, "journey_ease": 3, "trust_and_maintenance": 2, "complaints_and_fallbacks": 3, "overall_patient_usability": 3, "summary": "Broadly usable in the same way as other GTD microsites, but dragged down by maintenance errors and mixed signals." }, "website_stack": { "observed_on": "2026-03-13", "items": [ { "status": "live", "label": "Public website stack", "platform": "GTD-managed practice microsite", "evidence": [ "The public site lives on a practice-specific path under gtdhealthcare.co.uk.", "The page titles and headings present the site as Lindley Medical Practice." ] }, { "status": "live", "label": "Primary request platform", "platform": "PATCHS", "evidence": [ "The homepage exposes a direct CTA to https://patchs.ai/practice/lindleymedicalpractice.", "The appointments and online-request-form pages both describe PATCHS as the intake route." ] }, { "status": "stale_or_conflicting", "label": "Broken internal navigation on the explainer page", "platform": "Practice microsite content template", "evidence": [ "The online-request-form page links Appointments, Prescriptions and other core nav items to Ashton GP Service URLs rather than Lindley URLs." ] } ] }, "discovered_paths": [ { "discovered_on": "2026-03-13", "task": "routine medical request", "label": "Direct PATCHS link from homepage", "steps_from_home": 1, "url": "https://patchs.ai/practice/lindleymedicalpractice" }, { "discovered_on": "2026-03-13", "task": "urgent or routine appointment guidance", "label": "Appointments page from homepage navigation", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/lindleymedicalpractice/appointments" }, { "discovered_on": "2026-03-13", "task": "admin query or triage explainer", "label": "PATCHS explainer page", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/lindleymedicalpractice/online-request-form" }, { "discovered_on": "2026-03-13", "task": "repeat prescription", "label": "Prescriptions page", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/lindleymedicalpractice/prescriptions" }, { "discovered_on": "2026-03-13", "task": "complaint", "label": "Contact page containing complaints details", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/lindleymedicalpractice/contact-us" } ], "basic_runtime_checks": { "checked_on": "2026-03-13", "method": "simple live HTTP fetch timing of the routes used during review; this is a lightweight availability check, not a full browser performance test", "checks": [ { "label": "homepage", "url": "https://www.gtdhealthcare.co.uk/lindleymedicalpractice", "final_url": "https://www.gtdhealthcare.co.uk/lindleymedicalpractice", "status": "live", "title": "Lindley Medical Practice :: gtd healthcare", "load_ms": 457.4 }, { "label": "appointments", "url": "https://www.gtdhealthcare.co.uk/lindleymedicalpractice/appointments", "final_url": "https://www.gtdhealthcare.co.uk/lindleymedicalpractice/appointments", "status": "live", "title": "Appointments :: gtd healthcare", "load_ms": 343.9 }, { "label": "request_info", "url": "https://www.gtdhealthcare.co.uk/lindleymedicalpractice/online-request-form", "final_url": "https://www.gtdhealthcare.co.uk/lindleymedicalpractice/online-request-form", "status": "live", "title": "Online request form :: gtd healthcare", "load_ms": 399.9 }, { "label": "prescriptions", "url": "https://www.gtdhealthcare.co.uk/lindleymedicalpractice/prescriptions", "final_url": "https://www.gtdhealthcare.co.uk/lindleymedicalpractice/prescriptions", "status": "live", "title": "Prescriptions :: gtd healthcare", "load_ms": 381.1 }, { "label": "contact", "url": "https://www.gtdhealthcare.co.uk/lindleymedicalpractice/contact-us", "final_url": "https://www.gtdhealthcare.co.uk/lindleymedicalpractice/contact-us", "status": "live", "title": "Contact us :: gtd healthcare", "load_ms": 372.7 }, { "label": "patchs", "url": "https://patchs.ai/practice/lindleymedicalpractice", "final_url": "https://patchs.ai/practice/lindleymedicalpractice", "status": "live", "title": "PATCHS", "load_ms": 52.8 } ] }, "task_checks": [ { "task": "urgent same-day help", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/lindleymedicalpractice/appointments", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The appointments page routes online use into PATCHS and still presents phone fallback.", "The page carries a warning that some Android users may miss practice text messages because they may land in spam or junk SMS.", "The broader GTD microsite pattern suggests out-of-hours help is pushed to NHS 111 after the practice closes." ], "friction": [ "The repeated missed-text warning weakens confidence that callbacks or reminders will arrive cleanly." ] }, { "task": "routine medical request or appointment", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://patchs.ai/practice/lindleymedicalpractice", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The homepage exposes a direct PATCHS CTA.", "The appointments page also offers NHS App, PATCHS directly, or phone.", "The appointments instructions say the patient may need to log in or create an account." ], "gating_or_preconditions": [ "PATCHS account creation or login is presented as part of the online route." ], "friction": [ "The broken Ashton links on the explainer page undermine confidence in the site." ] }, { "task": "repeat prescription", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/lindleymedicalpractice/prescriptions", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The prescriptions page says the NHS account is the easiest route for repeat prescriptions.", "It also exposes the practice email address gmicb-old.y02875@nhs.net.", "It says prescriptions can usually be collected from the pharmacy three or five working days after ordering." ], "friction": [ "Prescription handling is less standardised than the core medical-request route because email still sits beside the digital account route." ] }, { "task": "admin query", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/lindleymedicalpractice/online-request-form", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The PATCHS explainer page says the system handles appointments, sick notes, test results and administrative queries.", "It says all requests made via the form, in person or by phone go through PATCHS.", "It says administrative queries such as fit notes, repeat prescriptions and test results can be submitted 24/7 and the patient will then be contacted within 48 hours." ], "friction": [ "The explainer page is undercut by wrong-practice navigation links to Ashton." ] }, { "task": "complaint or formal negative feedback", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/lindleymedicalpractice/contact-us", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The contact page contains a dedicated complaints and feedback section.", "It gives practice-manager contact details and a central GTD complaints team contact.", "The page also links to a comments, compliments and complaints leaflet." ], "friction": [ "Complaints are handled from the contact page rather than a clearly separate complaints page." ] } ], "replay_hints": [ { "task": "routine medical request", "start_url": "https://www.gtdhealthcare.co.uk/lindleymedicalpractice", "visible_next_step": "Click here to access the online request form.", "expected_destination": "https://patchs.ai/practice/lindleymedicalpractice" }, { "task": "admin query", "start_url": "https://www.gtdhealthcare.co.uk/lindleymedicalpractice", "visible_next_step": "Click here to find out more about Patchs Health.", "expected_destination": "https://www.gtdhealthcare.co.uk/lindleymedicalpractice/online-request-form" } ], "encountered_issues": [ { "encountered_on": "2026-03-13", "issue_type": "wrong_practice_cross_links", "details": "The online-request-form page links key navigation items such as Appointments and Prescriptions to Ashton GP Service URLs rather than Lindley URLs." }, { "encountered_on": "2026-03-13", "issue_type": "message_delivery_warning", "details": "Multiple pages carry a warning that some Android users may miss text messages because they may be treated as spam or junk SMS." }, { "encountered_on": "2026-03-13", "issue_type": "mixed_prescription_channels", "details": "The prescriptions page still exposes an email route alongside the NHS account route." } ], "analyst_notes": { "probably_true": [ "Lindley is another PATCHS-first GTD site, but it is still not identical to the others because it keeps older local email routes alive and uses an unusual old-style practice email address.", "The combination of wrong-practice links and missed-text warnings is likely to matter more to patients than the supplier choice alone." ], "needs_follow_up": [ "Check in a real browser how visible the Ashton cross-links are during ordinary navigation.", "Check whether the old local email contact is still actively used or merely tolerated." ] }, "source_pages": [ "https://www.gtdhealthcare.co.uk/lindleymedicalpractice", "https://www.gtdhealthcare.co.uk/lindleymedicalpractice/appointments", "https://www.gtdhealthcare.co.uk/lindleymedicalpractice/online-request-form", "https://www.gtdhealthcare.co.uk/lindleymedicalpractice/prescriptions", "https://www.gtdhealthcare.co.uk/lindleymedicalpractice/contact-us", "https://patchs.ai/practice/lindleymedicalpractice", "https://www.nhs.uk/services/gp-surgery/lindley-house-health-centre/Y02875" ] }