{
  "report_version": "0.3",
  "practice": {
    "ods_code": "Y02755001",
    "practice_name": "Rock@Radcliffe",
    "display_name": "Rock@Radcliffe",
    "website_url": "https://www.rockhealthcare.nhs.uk/",
    "website_identity": "shared organisational site",
    "nhs_profile_url": "https://www.nhs.uk/services/gp-surgery/rock@radcliffe/Y02755001",
    "telephone": "0161 447 9820",
    "postcode": "M26 2SP",
    "registered_patient_count": null,
    "google_review_score": 1.5,
    "google_review_count": 45
  },
  "investigation": {
    "collected_at": "2026-03-13",
    "method": "practice-specific exploratory review using the NHS profile, the current live Rock Healthcare website, site-search cross-checks, and direct follow-up into the linked Accurx and askmyGP routes",
    "website_confirmation": "The NHS profile points to the Rock domain, but the current live Rock site behaves like a shared organisational site rather than a Radcliffe-specific front door."
  },
  "headline": "Rock@Radcliffe currently has one of the messiest front doors reviewed so far. The NHS identity still points to the shared Rock site, but that site appears Bury and Moorgate-focused, not Radcliffe-focused. It mixes Accurx and askmyGP on the same public pages, the main live digital routes are keyed to the parent code Y02755 rather than the Radcliffe branch code Y02755001, and a live site page says the Radcliffe surgery has relocated to Moorgate Primary Care Centre.",
  "subjective_scores": {
    "scored_on": "2026-03-13",
    "scale": "1_to_5_higher_is_better",
    "front_door_clarity": 1,
    "digital_task_coverage": 2,
    "journey_ease": 2,
    "trust_and_maintenance": 1,
    "complaints_and_fallbacks": 1,
    "overall_patient_usability": 1,
    "summary": "One of the weakest front doors in the set: identity drift, conflicting platforms and stale complaints content undermine almost every route."
  },
  "website_stack": {
    "observed_on": "2026-03-13",
    "items": [
      {
        "status": "live",
        "label": "Public website stack",
        "platform": "WordPress on GPsurgery.net network theme",
        "evidence": [
          "The live site runs on rockhealthcare.nhs.uk with a footer credit of GPsurgery.net.",
          "The HTML exposes a multisite-style WordPress setup and GPsurgery.net network privacy wording."
        ]
      },
      {
        "status": "live_but_shared",
        "label": "Main request platform in site navigation",
        "platform": "Accurx using Y02755 rather than Y02755001",
        "evidence": [
          "The main navigation links Online Appointments to https://accurx.nhs.uk/patient-initiated/Y02755.",
          "The navigation also links Online Prescriptions to an Accurx repeat-prescription route using Y02755."
        ]
      },
      {
        "status": "live_but_conflicting",
        "label": "Secondary request platform still exposed",
        "platform": "askmyGP using Y02755",
        "evidence": [
          "The footer repeats Get Help Now – askmyGP linked to https://my.askmygp.uk/?c=Y02755#/intro.",
          "That conflicts with the Accurx-first navigation on the same site."
        ]
      }
    ]
  },
  "discovered_paths": [
    {
      "discovered_on": "2026-03-13",
      "task": "routine or medical request",
      "label": "Homepage Accurx main request route",
      "steps_from_home": 1,
      "url": "https://accurx.nhs.uk/patient-initiated/Y02755"
    },
    {
      "discovered_on": "2026-03-13",
      "task": "repeat prescription",
      "label": "Homepage Accurx repeat-prescription route",
      "steps_from_home": 1,
      "url": "https://accurx.nhs.uk/patient-initiated/Y02755/flow/repeat-prescription"
    },
    {
      "discovered_on": "2026-03-13",
      "task": "alternate digital request route",
      "label": "Footer askmyGP route",
      "steps_from_home": 1,
      "url": "https://my.askmygp.uk/?c=Y02755#/intro"
    },
    {
      "discovered_on": "2026-03-13",
      "task": "complaint",
      "label": "Shared complaints and compliments page",
      "steps_from_home": 2,
      "url": "https://www.rockhealthcare.nhs.uk/patient-info/complaints-compliments/"
    },
    {
      "discovered_on": "2026-03-13",
      "task": "location / branch context",
      "label": "Relocation notice page stating Radcliffe move",
      "steps_from_home": 2,
      "url": "https://www.rockhealthcare.nhs.uk/relocating-radcliffe-surgery-to-moorgate-primary-care-centre/"
    }
  ],
  "basic_runtime_checks": {
    "checked_on": "2026-03-13",
    "method": "browser-like HTTP fetch with desktop user agent against the shared site and linked request routes",
    "checks": [
      {
        "label": "homepage",
        "url": "https://www.rockhealthcare.nhs.uk/",
        "final_url": "https://www.rockhealthcare.nhs.uk/",
        "status": "live",
        "title": "Rock Healthcare",
        "load_ms": 128.5
      },
      {
        "label": "complaints",
        "url": "https://www.rockhealthcare.nhs.uk/patient-info/complaints-compliments/",
        "final_url": "https://www.rockhealthcare.nhs.uk/patient-info/complaints-compliments/",
        "status": "live",
        "title": "Complaints and compliments – Rock Healthcare",
        "load_ms": 98.7
      },
      {
        "label": "accurx_main",
        "url": "https://accurx.nhs.uk/patient-initiated/Y02755",
        "final_url": "https://accurx.nhs.uk/patient-initiated/Y02755",
        "status": "live",
        "title": "Contact us about your request - Accurx Patient Portal",
        "load_ms": 113.9
      },
      {
        "label": "accurx_repeat_prescription",
        "url": "https://accurx.nhs.uk/patient-initiated/Y02755/flow/repeat-prescription",
        "final_url": "https://accurx.nhs.uk/patient-initiated/Y02755/flow/repeat-prescription",
        "status": "live",
        "title": "See other available options - Accurx Patient Portal",
        "load_ms": 94.7
      },
      {
        "label": "askmygp",
        "url": "https://my.askmygp.uk/?c=Y02755#/intro",
        "final_url": "https://my.askmygp.uk/?c=Y02755#/intro",
        "status": "live",
        "title": "askmyGP",
        "load_ms": 90.9
      }
    ]
  },
  "task_checks": [
    {
      "task": "urgent same-day help",
      "checked_on": "2026-03-13",
      "route_found": true,
      "first_actionable_page": "https://accurx.nhs.uk/patient-initiated/Y02755",
      "steps_from_home": 1,
      "user_visible_interactions": 1,
      "observed_workflow": [
        "The homepage directly links Online Appointments to Accurx using the parent code Y02755.",
        "Accurx metadata shows Rock Healthcare Limited at Moorgate Primary Care Centre, Bury, not the Radcliffe branch address from the NHS profile.",
        "The Accurx metadata shows urgent medical triage hours only from 08:00 to 10:00, with routine or admin work running longer."
      ],
      "friction": [
        "The digital route is not branch-specific and appears to have drifted away from the Radcliffe identity.",
        "Urgent digital access has a very short daily window."
      ]
    },
    {
      "task": "routine medical or admin request",
      "checked_on": "2026-03-13",
      "route_found": true,
      "first_actionable_page": "https://accurx.nhs.uk/patient-initiated/Y02755",
      "steps_from_home": 1,
      "user_visible_interactions": 1,
      "observed_workflow": [
        "The main Accurx landing page stays live out of hours with admin-only behavior enabled.",
        "Accurx says triage requests submitted during 08:00 to 10:00 get same-day response, while routine or non-urgent queries are answered within two working days.",
        "The exposed Accurx admin menu includes routes like repeat prescription, fit note, referral follow-up, doctor's letter and other admin request."
      ],
      "initial_inputs_observed": [
        "For the medical route, the first visible question is to describe the health problem.",
        "For the other admin route, the first visible question is to briefly describe the admin query.",
        "For doctor's letter requests, the form asks what the letter is for and when it is needed by."
      ],
      "friction": [
        "The route is richer than the public website suggests, but the site itself does a poor job explaining which platform is authoritative.",
        "Patients can land in Accurx for admin work while still seeing askmyGP elsewhere on the same site."
      ]
    },
    {
      "task": "repeat prescription",
      "checked_on": "2026-03-13",
      "route_found": true,
      "first_actionable_page": "https://accurx.nhs.uk/patient-initiated/Y02755/flow/repeat-prescription",
      "steps_from_home": 1,
      "user_visible_interactions": 1,
      "observed_workflow": [
        "The site navigation directly links Online Prescriptions to an Accurx repeat-prescription flow.",
        "Out of hours, the repeat-prescription route stays visible but switches to an out-of-hours alternative-options state."
      ],
      "friction": [
        "Prescription access is clear in navigation but again keyed to Y02755 rather than the Radcliffe branch code.",
        "The user-visible platform story remains mixed because askmyGP still appears elsewhere."
      ]
    },
    {
      "task": "alternate digital route still exposed",
      "checked_on": "2026-03-13",
      "route_found": true,
      "first_actionable_page": "https://my.askmygp.uk/?c=Y02755#/intro",
      "steps_from_home": 1,
      "user_visible_interactions": 1,
      "observed_workflow": [
        "The footer still advertises askmyGP as Get Help Now.",
        "Simple fetches only returned an unsupported-browser page, which suggests a normal browser is needed to judge its live behavior properly."
      ],
      "friction": [
        "The site exposes two competing request platforms without explaining whether one is legacy or secondary.",
        "This is a major cognitive burden for patients."
      ]
    },
    {
      "task": "complaint or formal negative feedback",
      "checked_on": "2026-03-13",
      "route_found": true,
      "first_actionable_page": "https://www.rockhealthcare.nhs.uk/patient-info/complaints-compliments/",
      "steps_from_home": 2,
      "user_visible_interactions": 2,
      "observed_workflow": [
        "Homepage to Patient Information to Complaints and Compliments reaches a live page.",
        "The complaints page says to contact the Practice Manager by telephone or in writing.",
        "The page was last updated on 7 March 2022."
      ],
      "friction": [
        "The complaints page is generic, sparse and stale.",
        "It does not provide a dedicated complaint form, named contact, email route or fuller escalation guidance."
      ]
    }
  ],
  "replay_hints": [
    {
      "task": "main digital request route",
      "start_url": "https://www.rockhealthcare.nhs.uk/",
      "visible_next_step": "Online Appointments",
      "expected_destination": "https://accurx.nhs.uk/patient-initiated/Y02755"
    },
    {
      "task": "repeat prescription",
      "start_url": "https://www.rockhealthcare.nhs.uk/",
      "visible_next_step": "Online Prescriptions",
      "expected_destination": "https://accurx.nhs.uk/patient-initiated/Y02755/flow/repeat-prescription"
    },
    {
      "task": "alternate route check",
      "start_url": "https://www.rockhealthcare.nhs.uk/",
      "visible_next_step": "Footer Get Help Now – askmyGP",
      "expected_destination": "https://my.askmygp.uk/?c=Y02755#/intro"
    },
    {
      "task": "complaint",
      "start_url": "https://www.rockhealthcare.nhs.uk/",
      "visible_next_step": "Patient Information -> Complaints and Compliments",
      "expected_destination": "https://www.rockhealthcare.nhs.uk/patient-info/complaints-compliments/"
    }
  ],
  "encountered_issues": [
    {
      "encountered_on": "2026-03-13",
      "issue_type": "branch_identity_drift",
      "details": "The live Rock site and linked Accurx routes foreground Rock Healthcare Limited at Moorgate Primary Care Centre rather than the Radcliffe branch identity from the NHS profile."
    },
    {
      "encountered_on": "2026-03-13",
      "issue_type": "conflicting_platforms",
      "details": "The site navigation promotes Accurx while the footer still promotes askmyGP, both using the parent code Y02755."
    },
    {
      "encountered_on": "2026-03-13",
      "issue_type": "stale_sparse_complaints_page",
      "details": "The complaints page was last updated on 7 March 2022 and only gives generic Practice Manager by phone or in writing instructions."
    },
    {
      "encountered_on": "2026-03-13",
      "issue_type": "relocation_confusion",
      "details": "A live site page states that the Radcliffe surgery relocated to Moorgate Primary Care Centre on 1 January 2025."
    }
  ],
  "analyst_notes": {
    "probably_true": [
      "Rock@Radcliffe is a good example of why the NHS identity and the actual patient front door cannot be treated as the same thing.",
      "The key problem here is not just low quality or slowness, but a shared site whose live digital routes appear to have partially moved on from the Radcliffe branch identity."
    ],
    "needs_follow_up": [
      "Open the askmyGP route in a fully interactive browser session to see whether it is still usable or effectively residual.",
      "Check whether the NHS profile for Rock@Radcliffe is itself stale after the move to Moorgate."
    ]
  },
  "source_pages": [
    "https://www.nhs.uk/services/gp-surgery/rock@radcliffe/Y02755001",
    "https://www.rockhealthcare.nhs.uk/",
    "https://www.rockhealthcare.nhs.uk/patient-info/complaints-compliments/",
    "https://www.rockhealthcare.nhs.uk/relocating-radcliffe-surgery-to-moorgate-primary-care-centre/",
    "https://accurx.nhs.uk/patient-initiated/Y02755",
    "https://accurx.nhs.uk/patient-initiated/Y02755/flow/repeat-prescription",
    "https://my.askmygp.uk/?c=Y02755#/intro"
  ]
}