{ "report_version": "0.3", "practice": { "ods_code": "Y02713", "practice_name": "Guide Bridge Medical Practice", "display_name": "Guide Bridge Medical Practice", "website_url": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice", "website_identity": "shared GTD patient microsite on the gtdhealthcare.co.uk domain", "nhs_profile_url": "https://www.nhs.uk/services/gp-surgery/guide-bridge-medical-practice/Y02713", "telephone": "0161 344 2609", "postcode": "M34 5HY", "registered_patient_count": 4478, "google_review_score": 1.8, "google_review_count": 116 }, "investigation": { "collected_at": "2026-03-13", "method": "practice-specific exploratory review of the live public site, checking homepage, appointments, online request information, prescriptions, contact and complaints content from the point of view of a logged-out patient", "website_confirmation": "The practice-specific GTD microsite matches the NHS profile route naming and the live pages consistently present Guide Bridge Medical Practice as the patient-facing site." }, "headline": "Guide Bridge Medical Practice is another GTD microsite with PATCHS at the centre, but its patient journey is messier than Ashton’s. The site carries an Android text-message warning across multiple pages, the appointments page says the online form is available only Monday to Friday from 7:30am until 4pm, the prescriptions page still accepts email requests, and the PATCHS explainer page contains broken cross-links back to Ashton GP Service.", "subjective_scores": { "scored_on": "2026-03-13", "scale": "1_to_5_higher_is_better", "front_door_clarity": 2, "digital_task_coverage": 2, "journey_ease": 2, "trust_and_maintenance": 2, "complaints_and_fallbacks": 3, "overall_patient_usability": 2, "summary": "The core platform is visible, but the narrow request window and recurring template problems make the site feel harder to rely on." }, "website_stack": { "observed_on": "2026-03-13", "items": [ { "status": "live", "label": "Public website stack", "platform": "GTD-managed practice microsite", "evidence": [ "The public site lives on a practice-specific path under gtdhealthcare.co.uk.", "The page titles and headings consistently name Guide Bridge Medical Practice." ] }, { "status": "live", "label": "Primary request platform", "platform": "PATCHS", "evidence": [ "The homepage exposes a direct CTA to https://patchs.ai/practice/guidebridgemedicalcentre.", "The appointments and online-request-form pages both describe PATCHS as the intake route for requests." ] }, { "status": "stale_or_conflicting", "label": "Broken internal navigation on the explainer page", "platform": "Practice microsite content template", "evidence": [ "The online-request-form page links Appointments, Prescriptions, Services, The practice, Register and Contact us to Ashton GP Service URLs rather than Guide Bridge URLs." ] } ] }, "discovered_paths": [ { "discovered_on": "2026-03-13", "task": "routine medical request", "label": "Direct PATCHS link from homepage", "steps_from_home": 1, "url": "https://patchs.ai/practice/guidebridgemedicalcentre" }, { "discovered_on": "2026-03-13", "task": "urgent or routine appointment guidance", "label": "Appointments page from homepage navigation", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice/appointments" }, { "discovered_on": "2026-03-13", "task": "admin query or triage explainer", "label": "PATCHS explainer page", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice/online-request-form" }, { "discovered_on": "2026-03-13", "task": "repeat prescription", "label": "Prescriptions page", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice/prescriptions" }, { "discovered_on": "2026-03-13", "task": "complaint", "label": "Contact page containing complaints details", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice/contact-us" } ], "basic_runtime_checks": { "checked_on": "2026-03-13", "method": "simple live HTTP fetch timing of the routes used during review; this is a lightweight availability check, not a full browser performance test", "checks": [ { "label": "homepage", "url": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice", "final_url": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice", "status": "live", "title": "Guide Bridge Medical Practice :: gtd healthcare", "load_ms": 338.0 }, { "label": "appointments", "url": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice/appointments", "final_url": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice/appointments", "status": "live", "title": "Appointments :: gtd healthcare", "load_ms": 344.4 }, { "label": "request_info", "url": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice/online-request-form", "final_url": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice/online-request-form", "status": "live", "title": "Online request form :: gtd healthcare", "load_ms": 382.9 }, { "label": "prescriptions", "url": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice/prescriptions", "final_url": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice/prescriptions", "status": "live", "title": "Prescriptions :: gtd healthcare", "load_ms": 433.1 }, { "label": "contact", "url": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice/contact-us", "final_url": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice/contact-us", "status": "live", "title": "Contact us :: gtd healthcare", "load_ms": 336.6 }, { "label": "patchs", "url": "https://patchs.ai/practice/guidebridgemedicalcentre", "final_url": "https://patchs.ai/practice/guidebridgemedicalcentre", "status": "live", "title": "PATCHS", "load_ms": 50.1 } ] }, "task_checks": [ { "task": "urgent same-day help", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice/appointments", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The appointments page says all requests go through PATCHS whether the patient starts online, by phone or in person.", "The page says the online request form is available Monday to Friday from 7:30am until 4pm.", "When the practice is closed the page sends patients to NHS 111 online or 111 by phone, and tells housebound patients to phone before 10am for home visits." ], "friction": [ "The time window on the online form makes out-of-hours and late-afternoon use less clear than on some other sites.", "The patient still has to distinguish between PATCHS, the practice line and NHS 111." ] }, { "task": "routine medical request or appointment", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://patchs.ai/practice/guidebridgemedicalcentre", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The homepage exposes a direct PATCHS CTA.", "The appointments page also offers NHS App, PATCHS directly, or phone.", "The appointments instructions say the patient may need to log in or create an account." ], "gating_or_preconditions": [ "PATCHS account creation or login is presented as part of the online route." ], "friction": [ "The repeated Android text-message warning increases anxiety about whether practice messages will actually arrive.", "The online-request explainer page contains wrong-practice cross-links that undermine trust in the route." ] }, { "task": "repeat prescription", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice/prescriptions", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The prescriptions page says the easiest route is the NHS account.", "The page also still offers email ordering via gmicb-tameside.guidebridgemedicalpractice@nhs.net.", "It says prescriptions can usually be collected from the pharmacy three or five working days after ordering." ], "friction": [ "The coexistence of NHS account and email ordering makes the prescription route less standardised than the core medical-request route." ] }, { "task": "admin query", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice/online-request-form", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The PATCHS explainer page says the system handles sick notes, test results and administrative queries.", "It says administrative queries such as fit notes, repeat prescriptions and test results can be submitted 24/7.", "It also says patients should be contacted within 48 hours." ], "friction": [ "The explainer page is itself unreliable because several of its navigation links point to Ashton GP Service." ] }, { "task": "complaint or formal negative feedback", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice/contact-us", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The contact page contains a dedicated complaints and feedback section.", "It gives both local practice-manager contacts and a central GTD complaints team contact.", "The page also links to a comments, compliments and complaints leaflet." ], "friction": [ "Complaints are folded into the contact page rather than surfaced as a clearly separate task route." ] } ], "replay_hints": [ { "task": "routine medical request", "start_url": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice", "visible_next_step": "Click here to access Patchs Health.", "expected_destination": "https://patchs.ai/practice/guidebridgemedicalcentre" }, { "task": "admin query", "start_url": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice", "visible_next_step": "Click here to find out more about Patchs Health.", "expected_destination": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice/online-request-form" }, { "task": "complaint", "start_url": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice", "visible_next_step": "Contact us", "expected_destination": "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice/contact-us" } ], "encountered_issues": [ { "encountered_on": "2026-03-13", "issue_type": "wrong_practice_cross_links", "details": "The online-request-form page links key navigation items such as Appointments and Prescriptions to Ashton GP Service URLs rather than Guide Bridge URLs." }, { "encountered_on": "2026-03-13", "issue_type": "message_delivery_warning", "details": "Multiple pages carry a warning that some Android users may miss text messages because they may be treated as spam or junk SMS." }, { "encountered_on": "2026-03-13", "issue_type": "limited_online_request_window", "details": "The appointments page says the online form is available only Monday to Friday from 7:30am until 4pm." } ], "analyst_notes": { "probably_true": [ "Guide Bridge uses the same broad GTD plus PATCHS pattern as Ashton, but quality control is noticeably worse because of broken internal links and messaging about missed texts.", "The practice still appears to tolerate more than one prescription path even while core medical access is standardised around PATCHS." ], "needs_follow_up": [ "Check in a real browser whether the broken Ashton cross-links are visible in normal menu use or only in certain responsive states.", "Check whether the direct PATCHS route itself visibly closes outside the stated weekday window." ] }, "source_pages": [ "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice", "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice/appointments", "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice/online-request-form", "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice/prescriptions", "https://www.gtdhealthcare.co.uk/guidebridgemedicalpractice/contact-us", "https://patchs.ai/practice/guidebridgemedicalcentre", "https://www.nhs.uk/services/gp-surgery/guide-bridge-medical-practice/Y02713" ] }