{ "report_version": "0.3", "practice": { "ods_code": "Y02663", "practice_name": "Droylsden Medical Practice", "display_name": "Droylsden Medical Practice", "website_url": "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice", "website_identity": "shared GTD patient microsite on the gtdhealthcare.co.uk domain", "nhs_profile_url": "https://www.nhs.uk/services/gp-surgery/droylsden-medical-practice/Y02663", "telephone": "0161 983 0110", "postcode": "M43 7NP", "registered_patient_count": 4388, "google_review_score": 1.8, "google_review_count": 85 }, "investigation": { "collected_at": "2026-03-13", "method": "practice-specific exploratory review of the live public site, checking homepage, appointments, online request information, prescriptions and contact content from the point of view of a logged-out patient", "website_confirmation": "The practice-specific GTD microsite matches the NHS profile route naming and the live pages consistently present Droylsden Medical Practice as the patient-facing site." }, "headline": "Droylsden Medical Practice uses the familiar GTD plus PATCHS structure, but its live details still matter. The site carries an Android text-message warning, the appointments page says the PATCHS route opens Monday to Friday from 7:30am, the explainer page says all routes go through PATCHS with a 48-hour callback expectation and 24/7 admin submission, and the explainer page also contains wrong-practice links back to Ashton.", "subjective_scores": { "scored_on": "2026-03-13", "scale": "1_to_5_higher_is_better", "front_door_clarity": 2, "digital_task_coverage": 3, "journey_ease": 2, "trust_and_maintenance": 2, "complaints_and_fallbacks": 3, "overall_patient_usability": 2, "summary": "The basic route exists, but warnings, mixed channels and maintenance faults make the user journey feel more brittle than clear." }, "website_stack": { "observed_on": "2026-03-13", "items": [ { "status": "live", "label": "Public website stack", "platform": "GTD-managed practice microsite", "evidence": [ "The public site lives on a practice-specific path under gtdhealthcare.co.uk.", "The page titles and headings consistently name Droylsden Medical Practice." ] }, { "status": "live", "label": "Primary request platform", "platform": "PATCHS", "evidence": [ "The homepage exposes a direct CTA to https://patchs.ai/practice/droylsdenmedicalpractice.", "The appointments and online-request-form pages both describe PATCHS as the intake route." ] }, { "status": "stale_or_conflicting", "label": "Broken internal navigation on the explainer page", "platform": "Practice microsite content template", "evidence": [ "The online-request-form page links Appointments, Prescriptions and other core nav items to Ashton GP Service URLs rather than Droylsden URLs." ] } ] }, "discovered_paths": [ { "discovered_on": "2026-03-13", "task": "routine medical request", "label": "Direct PATCHS link from homepage", "steps_from_home": 1, "url": "https://patchs.ai/practice/droylsdenmedicalpractice" }, { "discovered_on": "2026-03-13", "task": "urgent or routine appointment guidance", "label": "Appointments page from homepage navigation", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice/appointments" }, { "discovered_on": "2026-03-13", "task": "admin query or triage explainer", "label": "PATCHS explainer page", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice/online-request-form" }, { "discovered_on": "2026-03-13", "task": "repeat prescription", "label": "Prescriptions page", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice/prescriptions" }, { "discovered_on": "2026-03-13", "task": "complaint", "label": "Contact page containing complaints details", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice/contact-us" } ], "basic_runtime_checks": { "checked_on": "2026-03-13", "method": "simple live HTTP fetch timing of the routes used during review; this is a lightweight availability check, not a full browser performance test", "checks": [ { "label": "homepage", "url": "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice", "final_url": "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice", "status": "live", "title": "Droylsden Medical Practice :: gtd healthcare", "load_ms": 415.0 }, { "label": "appointments", "url": "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice/appointments", "final_url": "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice/appointments", "status": "live", "title": "Appointments :: gtd healthcare", "load_ms": 406.0 }, { "label": "request_info", "url": "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice/online-request-form", "final_url": "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice/online-request-form", "status": "live", "title": "Online request form :: gtd healthcare", "load_ms": 510.0 }, { "label": "prescriptions", "url": "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice/prescriptions", "final_url": "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice/prescriptions", "status": "live", "title": "Prescriptions :: gtd healthcare", "load_ms": 373.2 }, { "label": "contact", "url": "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice/contact-us", "final_url": "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice/contact-us", "status": "live", "title": "Contact us :: gtd healthcare", "load_ms": 446.9 }, { "label": "patchs", "url": "https://patchs.ai/practice/droylsdenmedicalpractice", "final_url": "https://patchs.ai/practice/droylsdenmedicalpractice", "status": "live", "title": "PATCHS", "load_ms": 50.5 } ] }, "task_checks": [ { "task": "urgent same-day help", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice/appointments", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The appointments page says there are three ways to request an appointment and routes online use into PATCHS.", "The page says the online form is available Monday to Friday from 7:30am.", "It also carries a warning that some Android users may miss practice text messages because they may land in spam or junk SMS." ], "friction": [ "The opening wording is less explicit about the closing time than on some peer sites.", "The repeated missed-text warning weakens confidence that callbacks or reminders will arrive cleanly." ] }, { "task": "routine medical request or appointment", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://patchs.ai/practice/droylsdenmedicalpractice", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The homepage exposes a direct PATCHS CTA.", "The appointments page also offers NHS App, PATCHS directly, or phone.", "The appointments instructions say the patient may need to log in or create an account." ], "gating_or_preconditions": [ "PATCHS account creation or login is presented as part of the online route." ], "friction": [ "The broken Ashton links on the explainer page undermine confidence in the site." ] }, { "task": "repeat prescription", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice/prescriptions", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The prescriptions page says the NHS account is the easiest route for repeat prescriptions.", "It also exposes the practice email address gmicb-tameside.droylsdenmedical@nhs.net.", "It says prescriptions can usually be collected from the pharmacy three or five working days after ordering." ], "friction": [ "Prescription handling is less standardised than the core medical-request route because email still sits beside the digital account route." ] }, { "task": "admin query", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice/online-request-form", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The PATCHS explainer page says the system handles appointments, sick notes, test results and administrative queries.", "It says all requests made via the form, in person or by phone go through PATCHS.", "It says administrative queries such as fit notes, repeat prescriptions and test results can be submitted 24/7 and the patient will then be contacted within 48 hours." ], "friction": [ "The explainer page is undercut by wrong-practice navigation links to Ashton." ] }, { "task": "complaint or formal negative feedback", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice/contact-us", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The contact page contains a dedicated complaints and feedback section.", "It gives practice-manager contact details and a central GTD complaints team contact.", "The page also links to a comments, compliments and complaints leaflet." ], "friction": [ "Complaints are handled from the contact page rather than a clearly separate complaints page." ] } ], "replay_hints": [ { "task": "routine medical request", "start_url": "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice", "visible_next_step": "Click here to access the online request form.", "expected_destination": "https://patchs.ai/practice/droylsdenmedicalpractice" }, { "task": "admin query", "start_url": "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice", "visible_next_step": "Click here to find out more about Patchs Health.", "expected_destination": "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice/online-request-form" } ], "encountered_issues": [ { "encountered_on": "2026-03-13", "issue_type": "wrong_practice_cross_links", "details": "The online-request-form page links key navigation items such as Appointments and Prescriptions to Ashton GP Service URLs rather than Droylsden URLs." }, { "encountered_on": "2026-03-13", "issue_type": "message_delivery_warning", "details": "Multiple pages carry a warning that some Android users may miss text messages because they may be treated as spam or junk SMS." }, { "encountered_on": "2026-03-13", "issue_type": "mixed_prescription_channels", "details": "The prescriptions page still exposes an email route alongside the NHS account route." } ], "analyst_notes": { "probably_true": [ "Droylsden is structurally close to other GTD plus PATCHS sites, but it still has its own maintainability and communication issues.", "The combination of wrong-practice links and missed-text warnings is likely to matter more to patients than the supplier choice alone." ], "needs_follow_up": [ "Check in a real browser how visible the Ashton cross-links are during ordinary navigation.", "Check the direct PATCHS route out of hours to see how clearly closure or queuing is communicated." ] }, "source_pages": [ "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice", "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice/appointments", "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice/online-request-form", "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice/prescriptions", "https://www.gtdhealthcare.co.uk/droylsdenmedicalpractice/contact-us", "https://patchs.ai/practice/droylsdenmedicalpractice", "https://www.nhs.uk/services/gp-surgery/droylsden-medical-practice/Y02663" ] }