{ "report_version": "0.3", "practice": { "ods_code": "Y02586", "practice_name": "Ashton Gp Service", "display_name": "Ashton GP Service", "website_url": "https://www.gtdhealthcare.co.uk/ashtongpservice", "website_identity": "shared GTD patient microsite on the gtdhealthcare.co.uk domain", "nhs_profile_url": "https://www.nhs.uk/services/gp-surgery/ashton-gp-service/Y02586", "telephone": "0161 983 0530", "postcode": "OL6 7SR", "registered_patient_count": 5171, "google_review_score": 1.8, "google_review_count": 91 }, "investigation": { "collected_at": "2026-03-13", "method": "practice-specific exploratory review of the live public site, checking homepage, appointments, online request information, prescriptions, contact and complaints content from the point of view of a logged-out patient", "website_confirmation": "The practice-specific GTD microsite matches the NHS profile route naming and the live public pages clearly present Ashton GP Service as the patient-facing site." }, "headline": "Ashton GP Service presents a relatively coherent GTD microsite with PATCHS as the main request platform. The homepage exposes a direct PATCHS route, the appointments and online-request pages say all requests made online, by phone or in person go through PATCHS, prescriptions are pushed to NHS account use, and complaints handling is embedded in the contact page with both local and central GTD contacts.", "subjective_scores": { "scored_on": "2026-03-13", "scale": "1_to_5_higher_is_better", "front_door_clarity": 4, "digital_task_coverage": 3, "journey_ease": 3, "trust_and_maintenance": 4, "complaints_and_fallbacks": 3, "overall_patient_usability": 3, "summary": "One of the cleaner GTD microsites in this batch, though it still has account-gated elements and a less-than-obvious complaints route." }, "website_stack": { "observed_on": "2026-03-13", "items": [ { "status": "live", "label": "Public website stack", "platform": "GTD-managed practice microsite", "evidence": [ "The public site lives on a practice-specific path under gtdhealthcare.co.uk.", "The page titles and headings consistently name Ashton GP Service rather than a generic corporate page." ] }, { "status": "live", "label": "Primary request platform", "platform": "PATCHS", "evidence": [ "The homepage exposes a direct CTA to the PATCHS route at https://patchs.ai/practice/ashtongpservice.", "The appointments page and the online-request-form page both direct patients into PATCHS." ] }, { "status": "claimed_by_website", "label": "App-mediated route", "platform": "NHS App into PATCHS", "evidence": [ "The appointments page tells patients to log in to their NHS account, choose services, then continue to PATCHS Health.", "This was observed from the practice page wording rather than from a logged-in NHS App session." ] } ] }, "discovered_paths": [ { "discovered_on": "2026-03-13", "task": "routine medical request", "label": "Direct PATCHS link from homepage", "steps_from_home": 1, "url": "https://patchs.ai/practice/ashtongpservice" }, { "discovered_on": "2026-03-13", "task": "urgent or routine appointment guidance", "label": "Appointments page from homepage navigation", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/ashtongpservice/appointments" }, { "discovered_on": "2026-03-13", "task": "admin query or triage explainer", "label": "PATCHS explainer page", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/ashtongpservice/online-request-form" }, { "discovered_on": "2026-03-13", "task": "repeat prescription", "label": "Prescriptions page", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/ashtongpservice/prescriptions" }, { "discovered_on": "2026-03-13", "task": "complaint", "label": "Contact page containing complaints details", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/ashtongpservice/contact-us" } ], "basic_runtime_checks": { "checked_on": "2026-03-13", "method": "simple live HTTP fetch timing of the routes used during review; this is a lightweight availability check, not a full browser performance test", "checks": [ { "label": "homepage", "url": "https://www.gtdhealthcare.co.uk/ashtongpservice", "final_url": "https://www.gtdhealthcare.co.uk/ashtongpservice", "status": "live", "title": "Ashton GP Service :: gtd healthcare", "load_ms": 455.0 }, { "label": "appointments", "url": "https://www.gtdhealthcare.co.uk/ashtongpservice/appointments", "final_url": "https://www.gtdhealthcare.co.uk/ashtongpservice/appointments", "status": "live", "title": "Appointments :: gtd healthcare", "load_ms": 362.4 }, { "label": "request_info", "url": "https://www.gtdhealthcare.co.uk/ashtongpservice/online-request-form", "final_url": "https://www.gtdhealthcare.co.uk/ashtongpservice/online-request-form", "status": "live", "title": "Online request form :: gtd healthcare", "load_ms": 516.2 }, { "label": "prescriptions", "url": "https://www.gtdhealthcare.co.uk/ashtongpservice/prescriptions", "final_url": "https://www.gtdhealthcare.co.uk/ashtongpservice/prescriptions", "status": "live", "title": "Prescriptions :: gtd healthcare", "load_ms": 403.3 }, { "label": "contact", "url": "https://www.gtdhealthcare.co.uk/ashtongpservice/contact-us", "final_url": "https://www.gtdhealthcare.co.uk/ashtongpservice/contact-us", "status": "live", "title": "Contact us :: gtd healthcare", "load_ms": 394.3 }, { "label": "patchs", "url": "https://patchs.ai/practice/ashtongpservice", "final_url": "https://patchs.ai/practice/ashtongpservice", "status": "live", "title": "PATCHS", "load_ms": 54.3 } ] }, "task_checks": [ { "task": "urgent same-day help", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/ashtongpservice/appointments", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The appointments page says all requests go through PATCHS whether the patient starts online, by phone or in person.", "The page also says that if the practice is closed the patient should use NHS 111 online or call 111, and call 999 for emergencies.", "Home visits are possible for housebound patients, but the site tells patients to phone before 10am so the practice can plan the day." ], "friction": [ "Urgent help still depends on the patient correctly distinguishing between PATCHS triage, the practice phone line and NHS 111." ] }, { "task": "routine medical request or appointment", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://patchs.ai/practice/ashtongpservice", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The homepage has a direct CTA to the PATCHS route.", "The appointments page also gives three routes: NHS App, PATCHS directly, or phone.", "The appointments instructions say the patient may then be offered telephone, face-to-face, video, text or email contact." ], "gating_or_preconditions": [ "The appointments page says the patient must log in to PATCHS or create an account if they do not already have one." ], "friction": [ "The site still makes the patient choose between three entry routes for the same job before care starts." ] }, { "task": "repeat prescription", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/ashtongpservice/prescriptions", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The prescriptions page says the easiest way to order repeat prescriptions is with an NHS account through the NHS website or NHS App.", "The page says prescriptions can usually be collected from the pharmacy three or five working days after ordering.", "The page explains pharmacy nomination rather than exposing a separate local prescription form." ], "friction": [ "Patients without an NHS account are pushed into a more mediated path than on some other practice sites." ] }, { "task": "admin query", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/ashtongpservice/online-request-form", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The online-request-form page says PATCHS handles sick notes, test results and administrative queries as well as appointments.", "It says all requests made via the form, in person or by phone go through PATCHS.", "It says administrative queries such as fit notes, repeat prescriptions and test results can be submitted 24/7." ], "friction": [ "The patient is told they will be contacted within 48 hours rather than being given a more task-specific response expectation." ] }, { "task": "complaint or formal negative feedback", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/ashtongpservice/contact-us", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The contact page contains a dedicated complaints and feedback section.", "It gives both local practice-manager contacts and a central GTD complaints team contact.", "The page also links to a comments, compliments and complaints leaflet." ], "friction": [ "Complaints are handled from the contact page rather than a clearly named standalone complaints page." ] } ], "replay_hints": [ { "task": "routine medical request", "start_url": "https://www.gtdhealthcare.co.uk/ashtongpservice", "visible_next_step": "Click here to access the online request form.", "expected_destination": "https://patchs.ai/practice/ashtongpservice" }, { "task": "admin query", "start_url": "https://www.gtdhealthcare.co.uk/ashtongpservice", "visible_next_step": "Click here to find out more about Patchs Health.", "expected_destination": "https://www.gtdhealthcare.co.uk/ashtongpservice/online-request-form" }, { "task": "complaint", "start_url": "https://www.gtdhealthcare.co.uk/ashtongpservice", "visible_next_step": "Contact us", "expected_destination": "https://www.gtdhealthcare.co.uk/ashtongpservice/contact-us" } ], "encountered_issues": [ { "encountered_on": "2026-03-13", "issue_type": "supplier_account_gate", "details": "The appointments instructions tell patients to log in to PATCHS or create an account before submitting the online request." }, { "encountered_on": "2026-03-13", "issue_type": "complaints_not_separate_page", "details": "Formal complaints handling exists, but it is folded into the contact page rather than surfaced as its own obvious complaints page." } ], "analyst_notes": { "probably_true": [ "Ashton is one of the cleaner GTD microsites in this batch because the live routes broadly tell the same story.", "The main access burden here is registration and triage rather than obvious contradictory platform overlap." ], "needs_follow_up": [ "Check the PATCHS route in a real browser session to see exactly what the first login and registration prompts are.", "Check whether the footer's generic site-feedback route competes with the practice complaints route in user journeys." ] }, "source_pages": [ "https://www.gtdhealthcare.co.uk/ashtongpservice", "https://www.gtdhealthcare.co.uk/ashtongpservice/appointments", "https://www.gtdhealthcare.co.uk/ashtongpservice/online-request-form", "https://www.gtdhealthcare.co.uk/ashtongpservice/prescriptions", "https://www.gtdhealthcare.co.uk/ashtongpservice/contact-us", "https://patchs.ai/practice/ashtongpservice", "https://www.nhs.uk/services/gp-surgery/ashton-gp-service/Y02586" ] }