{ "report_version": "0.3", "practice": { "ods_code": "Y02520", "practice_name": "Simpson Medical Practice", "display_name": "Simpson Medical Practice", "website_url": "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice", "website_identity": "shared GTD patient microsite on the gtdhealthcare.co.uk domain", "nhs_profile_url": "https://www.nhs.uk/services/gp-surgery/simpson-medical-practice/Y02520", "telephone": "0161 203 5550", "postcode": "M40 9NB", "registered_patient_count": 5375, "google_review_score": 1.8, "google_review_count": 104 }, "investigation": { "collected_at": "2026-03-13", "method": "practice-specific exploratory review of the live public site, checking homepage, appointments, online request information, prescriptions and contact content from the point of view of a logged-out patient", "website_confirmation": "The practice-specific GTD microsite matches the NHS profile route naming and the live pages consistently present Simpson Medical Practice as the patient-facing site." }, "headline": "Simpson Medical Practice uses the same GTD plus PATCHS structure as several peers, but its own patient path still has notable maintenance issues. The homepage exposes a direct PATCHS route, the explainer page says all phone, in-person and online requests go through PATCHS with a 48-hour callback expectation and 24/7 admin submission, and that same explainer page still contains wrong-practice Ashton links.", "subjective_scores": { "scored_on": "2026-03-13", "scale": "1_to_5_higher_is_better", "front_door_clarity": 3, "digital_task_coverage": 3, "journey_ease": 3, "trust_and_maintenance": 2, "complaints_and_fallbacks": 3, "overall_patient_usability": 3, "summary": "A fairly standard GTD plus PATCHS route that still suffers from obvious maintenance faults and some split handling." }, "website_stack": { "observed_on": "2026-03-13", "items": [ { "status": "live", "label": "Public website stack", "platform": "GTD-managed practice microsite", "evidence": [ "The public site lives on a practice-specific path under gtdhealthcare.co.uk.", "The page titles and headings consistently name Simpson Medical Practice." ] }, { "status": "live", "label": "Primary request platform", "platform": "PATCHS", "evidence": [ "The homepage exposes a direct CTA to https://patchs.ai/practice/simpsonmedicalpractice.", "The appointments and online-request-form pages both describe PATCHS as the intake route." ] }, { "status": "stale_or_conflicting", "label": "Broken internal navigation on the explainer page", "platform": "Practice microsite content template", "evidence": [ "The online-request-form page links Appointments, Prescriptions and other core nav items to Ashton GP Service URLs rather than Simpson URLs." ] } ] }, "discovered_paths": [ { "discovered_on": "2026-03-13", "task": "routine medical request", "label": "Direct PATCHS link from homepage", "steps_from_home": 1, "url": "https://patchs.ai/practice/simpsonmedicalpractice" }, { "discovered_on": "2026-03-13", "task": "urgent or routine appointment guidance", "label": "Appointments page from homepage navigation", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice/appointments" }, { "discovered_on": "2026-03-13", "task": "admin query or triage explainer", "label": "PATCHS explainer page", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice/online-request-form" }, { "discovered_on": "2026-03-13", "task": "repeat prescription", "label": "Prescriptions page", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice/prescriptions" }, { "discovered_on": "2026-03-13", "task": "complaint", "label": "Contact page containing complaints details", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice/contact-us" } ], "basic_runtime_checks": { "checked_on": "2026-03-13", "method": "simple live HTTP fetch timing of the routes used during review; this is a lightweight availability check, not a full browser performance test", "checks": [ { "label": "homepage", "url": "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice", "final_url": "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice", "status": "live", "title": "Simpson Medical Practice :: gtd healthcare", "load_ms": 396.1 }, { "label": "appointments", "url": "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice/appointments", "final_url": "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice/appointments", "status": "live", "title": "Appointments :: gtd healthcare", "load_ms": 352.4 }, { "label": "request_info", "url": "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice/online-request-form", "final_url": "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice/online-request-form", "status": "live", "title": "Online request form :: gtd healthcare", "load_ms": 471.0 }, { "label": "prescriptions", "url": "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice/prescriptions", "final_url": "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice/prescriptions", "status": "live", "title": "Prescriptions :: gtd healthcare", "load_ms": 384.9 }, { "label": "contact", "url": "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice/contact-us", "final_url": "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice/contact-us", "status": "live", "title": "Contact us :: gtd healthcare", "load_ms": 433.4 }, { "label": "patchs", "url": "https://patchs.ai/practice/simpsonmedicalpractice", "final_url": "https://patchs.ai/practice/simpsonmedicalpractice", "status": "live", "title": "PATCHS", "load_ms": 53.2 } ] }, "task_checks": [ { "task": "urgent same-day help", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice/appointments", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The appointments page routes online use into PATCHS and still presents phone fallback.", "The page says the patient may be offered telephone, face-to-face, video, text or email contact after triage.", "The broader GTD microsite pattern suggests out-of-hours help is pushed to NHS 111 after the practice closes." ], "friction": [ "Urgent help still depends on the patient correctly distinguishing between PATCHS triage, the practice phone line and NHS 111." ] }, { "task": "routine medical request or appointment", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://patchs.ai/practice/simpsonmedicalpractice", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The homepage exposes a direct PATCHS CTA.", "The appointments page also offers NHS App, PATCHS directly, or phone.", "The appointments instructions say the patient may need to log in or create an account." ], "gating_or_preconditions": [ "PATCHS account creation or login is presented as part of the online route." ], "friction": [ "The broken Ashton links on the explainer page undermine confidence in the site." ] }, { "task": "repeat prescription", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice/prescriptions", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The prescriptions page exposes the practice email address gmicb-mh.simpson@nhs.net.", "It otherwise follows the usual GTD prescription pattern with an NHS account route and pharmacy collection guidance.", "The page treats prescription questions separately from the main medical-request flow." ], "friction": [ "Prescription handling is less standardised than the core medical-request route because email still sits beside the digital account route." ] }, { "task": "admin query", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice/online-request-form", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The PATCHS explainer page says the system handles appointments, sick notes, test results and administrative queries.", "It says all requests made via the form, in person or by phone go through PATCHS.", "It says administrative queries such as fit notes, repeat prescriptions and test results can be submitted 24/7 and the patient will then be contacted within 48 hours." ], "friction": [ "The explainer page is undercut by wrong-practice navigation links to Ashton." ] }, { "task": "complaint or formal negative feedback", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice/contact-us", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The contact page contains a dedicated complaints and feedback section.", "It gives practice-manager contact details and a central GTD complaints team contact.", "The page also links to a comments, compliments and complaints leaflet." ], "friction": [ "Complaints are handled from the contact page rather than a clearly separate complaints page." ] } ], "replay_hints": [ { "task": "routine medical request", "start_url": "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice", "visible_next_step": "Click here to access the online request form", "expected_destination": "https://patchs.ai/practice/simpsonmedicalpractice" }, { "task": "admin query", "start_url": "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice", "visible_next_step": "Click here to find out more about Patchs Health", "expected_destination": "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice/online-request-form" } ], "encountered_issues": [ { "encountered_on": "2026-03-13", "issue_type": "wrong_practice_cross_links", "details": "The online-request-form page links key navigation items such as Appointments and Prescriptions to Ashton GP Service URLs rather than Simpson URLs." }, { "encountered_on": "2026-03-13", "issue_type": "mixed_prescription_channels", "details": "The prescriptions page still exposes an email route alongside the NHS account route." } ], "analyst_notes": { "probably_true": [ "Simpson is structurally close to the other GTD plus PATCHS sites, but it still has its own maintenance issues and should not be treated as a pure duplicate.", "The most patient-relevant problems here are the wrong-practice links and the split between a standardised PATCHS route and older local email habits." ], "needs_follow_up": [ "Check in a real browser how visible the Ashton cross-links are during ordinary navigation.", "Check whether the generic footer feedback route competes with the contact-page complaints route in actual use." ] }, "source_pages": [ "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice", "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice/appointments", "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice/online-request-form", "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice/prescriptions", "https://www.gtdhealthcare.co.uk/simpsonmedicalpractice/contact-us", "https://patchs.ai/practice/simpsonmedicalpractice", "https://www.nhs.uk/services/gp-surgery/simpson-medical-practice/Y02520" ] }