{ "report_version": "0.3", "practice": { "ods_code": "P89602", "practice_name": "The Smithy Surgery", "display_name": "The Smithy Surgery", "website_url": "https://www.gtdhealthcare.co.uk/thesmithysurgery", "website_identity": "shared GTD patient microsite on the gtdhealthcare.co.uk domain", "nhs_profile_url": "https://www.nhs.uk/services/gp-surgery/the-smithy-surgery/P89602", "telephone": "01457 767 123", "postcode": "SK14 8LJ", "registered_patient_count": 3747, "google_review_score": 4.0, "google_review_count": 23 }, "investigation": { "collected_at": "2026-03-13", "method": "practice-specific exploratory review of the live public site, checking homepage, appointments, online request information, prescriptions, contact and complaints content from the point of view of a logged-out patient", "website_confirmation": "The practice-specific GTD microsite matches the NHS profile route naming and the live pages consistently present The Smithy Surgery as the patient-facing site." }, "headline": "The Smithy Surgery uses the same GTD and PATCHS pattern as several other sites in this batch, but its own live pages still matter. The homepage carries an Android text-message warning, the site presents a direct PATCHS route, the online-request page contains wrong-practice links back to Ashton GP Service, the prescriptions page still offers email ordering, and complaints handling is embedded in the contact page with local and central GTD contacts.", "subjective_scores": { "scored_on": "2026-03-13", "scale": "1_to_5_higher_is_better", "front_door_clarity": 3, "digital_task_coverage": 3, "journey_ease": 3, "trust_and_maintenance": 2, "complaints_and_fallbacks": 3, "overall_patient_usability": 3, "summary": "The patient route is workable, but repeated maintenance issues and mixed channels stop it feeling properly clean or dependable." }, "website_stack": { "observed_on": "2026-03-13", "items": [ { "status": "live", "label": "Public website stack", "platform": "GTD-managed practice microsite", "evidence": [ "The public site lives on a practice-specific path under gtdhealthcare.co.uk.", "The homepage explicitly says the partnership is managed by gtd GMS on behalf of the partners and NHS." ] }, { "status": "live", "label": "Primary request platform", "platform": "PATCHS", "evidence": [ "The homepage exposes a direct CTA to https://patchs.ai/practice/thesmithy.", "The appointments and online-request-form pages both describe PATCHS as the core intake route." ] }, { "status": "stale_or_conflicting", "label": "Broken internal navigation on the explainer page", "platform": "Practice microsite content template", "evidence": [ "The online-request-form page links Appointments, Prescriptions and other core nav items to Ashton GP Service URLs rather than Smithy URLs." ] } ] }, "discovered_paths": [ { "discovered_on": "2026-03-13", "task": "routine medical request", "label": "Direct PATCHS link from homepage", "steps_from_home": 1, "url": "https://patchs.ai/practice/thesmithy" }, { "discovered_on": "2026-03-13", "task": "urgent or routine appointment guidance", "label": "Appointments page from homepage navigation", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/thesmithysurgery/appointments" }, { "discovered_on": "2026-03-13", "task": "admin query or triage explainer", "label": "PATCHS explainer page", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/thesmithysurgery/online-request-form" }, { "discovered_on": "2026-03-13", "task": "repeat prescription", "label": "Prescriptions page", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/thesmithysurgery/prescriptions" }, { "discovered_on": "2026-03-13", "task": "complaint", "label": "Contact page containing complaints details", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/thesmithysurgery/contact-us" } ], "basic_runtime_checks": { "checked_on": "2026-03-13", "method": "simple live HTTP fetch timing of the routes used during review; this is a lightweight availability check, not a full browser performance test", "checks": [ { "label": "homepage", "url": "https://www.gtdhealthcare.co.uk/thesmithysurgery", "final_url": "https://www.gtdhealthcare.co.uk/thesmithysurgery", "status": "live", "title": "The Smithy Surgery :: gtd healthcare", "load_ms": 402.0 }, { "label": "appointments", "url": "https://www.gtdhealthcare.co.uk/thesmithysurgery/appointments", "final_url": "https://www.gtdhealthcare.co.uk/thesmithysurgery/appointments", "status": "live", "title": "Appointments :: gtd healthcare", "load_ms": 364.5 }, { "label": "request_info", "url": "https://www.gtdhealthcare.co.uk/thesmithysurgery/online-request-form", "final_url": "https://www.gtdhealthcare.co.uk/thesmithysurgery/online-request-form", "status": "live", "title": "Online request form :: gtd healthcare", "load_ms": 409.3 }, { "label": "prescriptions", "url": "https://www.gtdhealthcare.co.uk/thesmithysurgery/prescriptions", "final_url": "https://www.gtdhealthcare.co.uk/thesmithysurgery/prescriptions", "status": "live", "title": "Prescriptions :: gtd healthcare", "load_ms": 414.4 }, { "label": "contact", "url": "https://www.gtdhealthcare.co.uk/thesmithysurgery/contact-us", "final_url": "https://www.gtdhealthcare.co.uk/thesmithysurgery/contact-us", "status": "live", "title": "Contact us :: gtd healthcare", "load_ms": 407.4 }, { "label": "patchs", "url": "https://patchs.ai/practice/thesmithy", "final_url": "https://patchs.ai/practice/thesmithy", "status": "live", "title": "PATCHS", "load_ms": 56.8 } ] }, "task_checks": [ { "task": "urgent same-day help", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/thesmithysurgery/appointments", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The appointments page says all requests go through PATCHS whether the patient starts online, by phone or in person.", "When the practice is closed the page sends patients to NHS 111 online or 111 by phone, and tells housebound patients to phone before 10am for home visits.", "The site also repeats a warning that some Android users may miss practice text messages because they may land in spam or junk SMS." ], "friction": [ "Urgent help still depends on the patient distinguishing between PATCHS triage, phone contact and NHS 111.", "The repeated missed-text warning weakens confidence that callbacks or messaging will arrive cleanly." ] }, { "task": "routine medical request or appointment", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://patchs.ai/practice/thesmithy", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The homepage exposes a direct PATCHS CTA.", "The appointments page also offers NHS App, PATCHS directly, or phone.", "The appointments instructions say the patient may need to log in or create an account." ], "gating_or_preconditions": [ "PATCHS account creation or login is presented as part of the online route." ], "friction": [ "The broken Ashton links on the explainer page create avoidable doubt about whether the site is maintained carefully." ] }, { "task": "repeat prescription", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/thesmithysurgery/prescriptions", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The prescriptions page says the easiest route is an NHS account.", "The page also still offers email ordering via gmicb-tameside.thesmithysurgery@nhs.net.", "It says prescriptions can usually be collected from the pharmacy three or five working days after ordering." ], "friction": [ "The coexistence of NHS account and email ordering makes the prescription route less standardised than the core medical-request route." ] }, { "task": "admin query", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/thesmithysurgery/online-request-form", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The PATCHS explainer page says the system handles sick notes, test results and administrative queries.", "It says all requests made via the form, in person or by phone go through PATCHS.", "It says administrative queries such as fit notes, repeat prescriptions and test results can be submitted 24/7 and the patient will then be contacted within 48 hours." ], "friction": [ "The explainer page is undercut by wrong-practice navigation links to Ashton." ] }, { "task": "complaint or formal negative feedback", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/thesmithysurgery/contact-us", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The contact page contains a dedicated complaints and feedback section.", "It gives practice-manager contact details and a central GTD complaints team contact.", "The page also links to a comments, compliments and complaints leaflet." ], "friction": [ "Complaints are handled from the contact page rather than a clearly separate complaints page." ] } ], "replay_hints": [ { "task": "routine medical request", "start_url": "https://www.gtdhealthcare.co.uk/thesmithysurgery", "visible_next_step": "Click here to access the online request form.", "expected_destination": "https://patchs.ai/practice/thesmithy" }, { "task": "admin query", "start_url": "https://www.gtdhealthcare.co.uk/thesmithysurgery", "visible_next_step": "Click here to find out more about Patchs Health.", "expected_destination": "https://www.gtdhealthcare.co.uk/thesmithysurgery/online-request-form" }, { "task": "complaint", "start_url": "https://www.gtdhealthcare.co.uk/thesmithysurgery", "visible_next_step": "Contact us", "expected_destination": "https://www.gtdhealthcare.co.uk/thesmithysurgery/contact-us" } ], "encountered_issues": [ { "encountered_on": "2026-03-13", "issue_type": "wrong_practice_cross_links", "details": "The online-request-form page links key navigation items such as Appointments and Prescriptions to Ashton GP Service URLs rather than Smithy URLs." }, { "encountered_on": "2026-03-13", "issue_type": "message_delivery_warning", "details": "Multiple pages carry a warning that some Android users may miss text messages because they may be treated as spam or junk SMS." }, { "encountered_on": "2026-03-13", "issue_type": "mixed_prescription_channels", "details": "The prescriptions page still offers email ordering alongside the NHS account route." } ], "analyst_notes": { "probably_true": [ "The Smithy appears to use the same operational model as other GTD plus PATCHS sites, but it is not cleanly maintained because the wrong-practice links are still present.", "Its stronger Google score does not map to a clearly better website pattern on this pass; the live routes still carry several of the same issues seen elsewhere." ], "needs_follow_up": [ "Check in a real browser how visible the Ashton cross-links are during ordinary navigation.", "Check whether the Android missed-text warning lines up with what patients report about callbacks and reminders." ] }, "source_pages": [ "https://www.gtdhealthcare.co.uk/thesmithysurgery", "https://www.gtdhealthcare.co.uk/thesmithysurgery/appointments", "https://www.gtdhealthcare.co.uk/thesmithysurgery/online-request-form", "https://www.gtdhealthcare.co.uk/thesmithysurgery/prescriptions", "https://www.gtdhealthcare.co.uk/thesmithysurgery/contact-us", "https://patchs.ai/practice/thesmithy", "https://www.nhs.uk/services/gp-surgery/the-smithy-surgery/P89602" ] }