{
  "report_version": "0.3",
  "practice": {
    "ods_code": "P89020",
    "practice_name": "HT Practice",
    "display_name": "HT Practice / The Highlands Surgery",
    "website_url": "https://htpractice.co.uk/",
    "website_identity": "standalone practice domain",
    "nhs_profile_url": "https://www.nhs.uk/services/gp-surgery/ht-practice/P89020",
    "telephone": "0161 330 2440",
    "postcode": "OL7 0NW",
    "registered_patient_count": 7533,
    "google_review_score": 1.3,
    "google_review_count": 25
  },
  "investigation": {
    "collected_at": "2026-03-13",
    "method": "practice-specific exploratory review using NHS profile confirmation plus browser-like page retrieval, because the site reset simpler programmatic HTTPS requests during checking",
    "website_confirmation": "The NHS profile for P89020 and search results both point to htpractice.co.uk, where the live site brands itself as The Highlands Surgery while the NHS profile names the organisation HT Practice."
  },
  "headline": "HT Practice uses a standalone site that looks old-fashioned but relatively explicit. It does not present a modern online-consultation platform for appointments on the public pages checked here. Instead it says routine advance appointments are released every Thursday after 2pm, same-day urgent appointments require calling at 8am, repeat prescriptions can be requested by email, post or Patient Access, and complaints go to a dedicated practice complaints email or the integrated care board.",
  "subjective_scores": {
    "scored_on": "2026-03-13",
    "scale": "1_to_5_higher_is_better",
    "front_door_clarity": 3,
    "digital_task_coverage": 2,
    "journey_ease": 2,
    "trust_and_maintenance": 3,
    "complaints_and_fallbacks": 3,
    "overall_patient_usability": 2,
    "summary": "The site is explicit rather than chaotic, but the actual access model is phone-heavy, timetable-bound and light on digital convenience."
  },
  "website_stack": {
    "observed_on": "2026-03-13",
    "items": [
      {
        "status": "live",
        "label": "Public website stack",
        "platform": "Standalone legacy surgery website",
        "evidence": [
          "The public site runs on the standalone htpractice.co.uk domain and brands itself as The Highlands Surgery.",
          "The site structure is simple and older-looking, with embedded Patient Survey and Friends and Family Test forms on multiple pages."
        ]
      },
      {
        "status": "live",
        "label": "Prescription platform",
        "platform": "Patient Access plus local email and paper routes",
        "evidence": [
          "The homepage and prescriptions page link Order your Prescriptions to app.patientaccess.com.",
          "The prescriptions page also allows emailing requests to gmicb-tameside.thehighlandssurgery@nhs.net and posting repeat slips."
        ]
      }
    ]
  },
  "discovered_paths": [
    {
      "discovered_on": "2026-03-13",
      "task": "appointment guidance",
      "label": "Appointments page from homepage navigation",
      "steps_from_home": 1,
      "url": "https://htpractice.co.uk/appointments/"
    },
    {
      "discovered_on": "2026-03-13",
      "task": "repeat prescription",
      "label": "Prescriptions page from homepage navigation",
      "steps_from_home": 1,
      "url": "https://htpractice.co.uk/prescriptions/"
    },
    {
      "discovered_on": "2026-03-13",
      "task": "complaint",
      "label": "Complaints page from homepage navigation",
      "steps_from_home": 1,
      "url": "https://htpractice.co.uk/complaints/"
    },
    {
      "discovered_on": "2026-03-13",
      "task": "generic contact",
      "label": "Contact page with form fields",
      "steps_from_home": 1,
      "url": "https://htpractice.co.uk/contact/"
    }
  ],
  "basic_runtime_checks": {
    "checked_on": "2026-03-13",
    "method": "mixed verification: NHS profile and browser-like retrieval confirmed the site was live, while simpler command-line and urllib-style HTTPS requests reset during checking",
    "checks": [
      {
        "label": "homepage_browser_visible",
        "url": "https://htpractice.co.uk/",
        "final_url": "https://htpractice.co.uk/",
        "status": "live",
        "title": "Highlands Surgery"
      },
      {
        "label": "homepage_simple_fetch",
        "url": "https://htpractice.co.uk/",
        "status": "hostile_to_simple_fetch",
        "error": "Simple HTTPS fetches reset the connection during checking even though the site was visible through NHS and browser-style retrieval."
      }
    ]
  },
  "task_checks": [
    {
      "task": "urgent same-day help",
      "checked_on": "2026-03-13",
      "route_found": true,
      "first_actionable_page": "https://htpractice.co.uk/appointments/",
      "steps_from_home": 1,
      "user_visible_interactions": 1,
      "observed_workflow": [
        "The appointments page says same-day urgent appointments require the patient to call at 8am.",
        "There is no obvious online urgent-request route on the public pages checked here.",
        "The homepage says the practice offers telephone and face-to-face appointments."
      ],
      "friction": [
        "Urgent access looks strongly phone-gated.",
        "The page does not offer a digital same-day route comparable to the newer triage platforms used elsewhere."
      ]
    },
    {
      "task": "routine medical request or appointment",
      "checked_on": "2026-03-13",
      "route_found": true,
      "first_actionable_page": "https://htpractice.co.uk/appointments/",
      "steps_from_home": 1,
      "user_visible_interactions": 1,
      "observed_workflow": [
        "The appointments page says routine advance appointments are released every Thursday after 2pm.",
        "Reception staff may ask for brief details so they can direct the patient to the most appropriate professional and prioritise urgent care.",
        "The public pages checked in this pass do not expose an online appointment-request form."
      ],
      "friction": [
        "Routine access appears to depend on a weekly release pattern rather than a continuous request route.",
        "The public site gives less clarity about how a patient should proceed if those Thursday release appointments are gone."
      ]
    },
    {
      "task": "repeat prescription",
      "checked_on": "2026-03-13",
      "route_found": true,
      "first_actionable_page": "https://htpractice.co.uk/prescriptions/",
      "steps_from_home": 1,
      "user_visible_interactions": 1,
      "observed_workflow": [
        "The prescriptions page allows repeat requests by posting the slip into a box outside the surgery, emailing the surgery, posting by Royal Mail, or using Patient Access.",
        "It says patients should allow two working days for repeat prescriptions to be processed.",
        "It also mentions electronic prescription service nomination and online ordering."
      ],
      "friction": [
        "Prescription access is split across several low-coordination channels.",
        "Email prescription requests remain live, which is convenient but relatively loose compared with more structured digital routes."
      ]
    },
    {
      "task": "admin query",
      "checked_on": "2026-03-13",
      "route_found": false,
      "steps_from_home": 1,
      "user_visible_interactions": 1,
      "observed_workflow": [
        "The contact page exposes a generic contact form with Name, Telephone, Email and Message fields.",
        "This looks like a general message route rather than a clearly defined admin-query workflow."
      ],
      "friction": [
        "The site does not clearly separate admin requests such as fit notes, referrals or test-result follow-up into dedicated task routes on the pages checked here.",
        "The generic contact form may be usable, but its scope is underspecified."
      ]
    },
    {
      "task": "complaint or formal negative feedback",
      "checked_on": "2026-03-13",
      "route_found": true,
      "first_actionable_page": "https://htpractice.co.uk/complaints/",
      "steps_from_home": 1,
      "user_visible_interactions": 1,
      "observed_workflow": [
        "The site has a dedicated Complaints page in the main navigation.",
        "It says complaints should be sent to gmicb-tameside.complaints.htpractice@nhs.net.",
        "It also gives an alternative route via Greater Manchester Integrated Care Board and escalates unresolved complaints to the Parliamentary and Health Service Ombudsman."
      ],
      "friction": [
        "The page is formal and process-heavy, including a zero-tolerance section alongside the complaint process."
      ]
    }
  ],
  "replay_hints": [
    {
      "task": "routine appointment guidance",
      "start_url": "https://htpractice.co.uk/",
      "visible_next_step": "Appointments",
      "expected_destination": "https://htpractice.co.uk/appointments/"
    },
    {
      "task": "repeat prescription",
      "start_url": "https://htpractice.co.uk/",
      "visible_next_step": "Prescriptions",
      "expected_destination": "https://htpractice.co.uk/prescriptions/"
    },
    {
      "task": "complaint",
      "start_url": "https://htpractice.co.uk/",
      "visible_next_step": "Complaints",
      "expected_destination": "https://htpractice.co.uk/complaints/"
    }
  ],
  "encountered_issues": [
    {
      "encountered_on": "2026-03-13",
      "issue_type": "hostile_to_simple_fetch",
      "details": "The live site reset simpler HTTPS requests during checking, so browser-like retrieval and NHS or search cross-checks were needed to confirm it was actually live."
    },
    {
      "encountered_on": "2026-03-13",
      "issue_type": "phone_gated_urgent_access",
      "details": "The appointments page says same-day urgent appointments require calling at 8am."
    },
    {
      "encountered_on": "2026-03-13",
      "issue_type": "weekly_release_routine_appointments",
      "details": "The appointments page says routine advance appointments are released every Thursday after 2pm."
    }
  ],
  "analyst_notes": {
    "probably_true": [
      "HT Practice is a useful low-rated contrast case because it appears to have less supplier clutter than some GTD sites, but also offers a much more phone- and timetable-gated access model.",
      "The strongest signal from this pass is not brokenness of the live site, but a relatively old-fashioned workflow with limited obvious digital request routes."
    ],
    "needs_follow_up": [
      "Check whether any hidden or JavaScript-only appointment or admin routes exist beyond the static pages visible here.",
      "Check whether the contact form is actually used for patient admin requests or is intended only for general enquiries."
    ]
  },
  "source_pages": [
    "https://www.nhs.uk/services/gp-surgery/ht-practice/P89020",
    "https://htpractice.co.uk/",
    "https://htpractice.co.uk/appointments/",
    "https://htpractice.co.uk/prescriptions/",
    "https://htpractice.co.uk/contact/",
    "https://htpractice.co.uk/complaints/",
    "https://www.cqc.org.uk/provider/1-199787220/contact"
  ]
}