{ "report_version": "0.3", "practice": { "ods_code": "P89013", "practice_name": "Hattersley Group Practice", "display_name": "Hattersley Group Practice", "website_url": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice", "website_identity": "shared GTD patient microsite on the gtdhealthcare.co.uk domain", "nhs_profile_url": "https://www.nhs.uk/services/gp-surgery/hattersley-group-practice/P89013", "telephone": "0161 368 4161", "postcode": "SK14 3EH", "registered_patient_count": 5011, "google_review_score": 2.1, "google_review_count": 72 }, "investigation": { "collected_at": "2026-03-13", "method": "practice-specific exploratory review of the live public site, checking homepage, appointments, online request information, prescriptions, contact and complaints content from the point of view of a logged-out patient", "website_confirmation": "The practice-specific GTD microsite matches the NHS profile route naming and the live pages consistently present Hattersley Group Practice as the patient-facing site." }, "headline": "Hattersley Group Practice uses the same GTD and PATCHS pattern as other Tameside GTD sites, but it also shows signs of template drift. The homepage presents a direct PATCHS route, the online-request page says all phone, in-person and online requests go through PATCHS with a 48-hour callback expectation, the contact page embeds complaints contacts and a recurring third-Thursday closure notice, and the PATCHS explainer page still contains wrong-practice links back to Ashton.", "subjective_scores": { "scored_on": "2026-03-13", "scale": "1_to_5_higher_is_better", "front_door_clarity": 3, "digital_task_coverage": 3, "journey_ease": 3, "trust_and_maintenance": 2, "complaints_and_fallbacks": 3, "overall_patient_usability": 2, "summary": "Usable enough at first glance, but template drift and recurring closure complexity weaken confidence." }, "website_stack": { "observed_on": "2026-03-13", "items": [ { "status": "live", "label": "Public website stack", "platform": "GTD-managed practice microsite", "evidence": [ "The public site lives on a practice-specific path under gtdhealthcare.co.uk.", "The homepage explicitly says the partnership is managed by gtd GMS on behalf of the partners and NHS." ] }, { "status": "live", "label": "Primary request platform", "platform": "PATCHS", "evidence": [ "The homepage exposes a direct CTA to https://patchs.ai/practice/hattersleygrouppractice.", "The appointments and online-request-form pages both say requests go through PATCHS." ] }, { "status": "stale_or_conflicting", "label": "Broken internal navigation on the explainer page", "platform": "Practice microsite content template", "evidence": [ "The online-request-form page links Appointments, Prescriptions and other core nav items to Ashton GP Service URLs rather than Hattersley URLs." ] } ] }, "discovered_paths": [ { "discovered_on": "2026-03-13", "task": "routine medical request", "label": "Direct PATCHS link from homepage", "steps_from_home": 1, "url": "https://patchs.ai/practice/hattersleygrouppractice" }, { "discovered_on": "2026-03-13", "task": "urgent or routine appointment guidance", "label": "Appointments page from homepage navigation", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice/appointments" }, { "discovered_on": "2026-03-13", "task": "admin query or triage explainer", "label": "PATCHS explainer page", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice/online-request-form" }, { "discovered_on": "2026-03-13", "task": "repeat prescription", "label": "Prescriptions page", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice/prescriptions" }, { "discovered_on": "2026-03-13", "task": "complaint", "label": "Contact page containing complaints details", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice/contact-us" } ], "basic_runtime_checks": { "checked_on": "2026-03-13", "method": "simple live HTTP fetch timing of the routes used during review; this is a lightweight availability check, not a full browser performance test", "checks": [ { "label": "homepage", "url": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice", "final_url": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice", "status": "live", "title": "Hattersley Group Practice :: gtd healthcare", "load_ms": 396.8 }, { "label": "appointments", "url": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice/appointments", "final_url": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice/appointments", "status": "live", "title": "Appointments :: gtd healthcare", "load_ms": 436.5 }, { "label": "request_info", "url": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice/online-request-form", "final_url": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice/online-request-form", "status": "live", "title": "Online request form :: gtd healthcare", "load_ms": 385.6 }, { "label": "prescriptions", "url": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice/prescriptions", "final_url": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice/prescriptions", "status": "live", "title": "Prescriptions :: gtd healthcare", "load_ms": 340.2 }, { "label": "contact", "url": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice/contact-us", "final_url": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice/contact-us", "status": "live", "title": "Contact us :: gtd healthcare", "load_ms": 353.1 }, { "label": "patchs", "url": "https://patchs.ai/practice/hattersleygrouppractice", "final_url": "https://patchs.ai/practice/hattersleygrouppractice", "status": "live", "title": "PATCHS", "load_ms": 52.3 } ] }, "task_checks": [ { "task": "urgent same-day help", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice/appointments", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The appointments page says all requests go through PATCHS whether the patient starts online, by phone or in person.", "When the practice is closed the page sends patients to NHS 111 online or 111 by phone, and tells housebound patients to phone before 10am for home visits.", "The contact page also says the practice is closed every third Thursday from 12:15pm except August and December, with an urgent non-life-threatening number for GTD healthcare." ], "friction": [ "Patients must understand both the normal out-of-hours NHS 111 route and the separate GTD urgent cover arrangement for the recurring closure window." ] }, { "task": "routine medical request or appointment", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://patchs.ai/practice/hattersleygrouppractice", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The homepage exposes a direct PATCHS CTA.", "The appointments page also offers NHS App, PATCHS directly, or phone.", "The appointments instructions say the patient may need to log in or create an account." ], "gating_or_preconditions": [ "PATCHS account creation or login is presented as part of the online route." ], "friction": [ "The site standardises requests through PATCHS, but the broken Ashton links on the explainer page weaken confidence in the journey." ] }, { "task": "repeat prescription", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice/prescriptions", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The prescriptions page says the easiest route is an NHS account.", "It says prescriptions can usually be collected from the pharmacy three or five working days after ordering.", "The page focuses on NHS account use and pharmacy nomination rather than a local email or form workaround." ], "friction": [ "As with Ashton, patients without an NHS account are pushed into a more mediated route." ] }, { "task": "admin query", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice/online-request-form", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The PATCHS explainer page says the system handles appointments, sick notes, test results and administrative queries.", "It says all requests made via the form, in person or by phone go through PATCHS.", "It says administrative queries such as fit notes, repeat prescriptions and test results can be submitted 24/7 and the patient will then be contacted within 48 hours." ], "friction": [ "The explainer page is undercut by wrong-practice navigation links to Ashton." ] }, { "task": "complaint or formal negative feedback", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice/contact-us", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The contact page contains a dedicated complaints and feedback section.", "It gives practice-manager numbers and email plus a central GTD complaints team contact.", "The page also links to a comments, compliments and complaints leaflet." ], "friction": [ "Complaints are handled from the contact page rather than a clearly separate complaints page." ] } ], "replay_hints": [ { "task": "routine medical request", "start_url": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice", "visible_next_step": "Click here to access the online request form.", "expected_destination": "https://patchs.ai/practice/hattersleygrouppractice" }, { "task": "admin query", "start_url": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice", "visible_next_step": "Click here to find out more about Patchs Health.", "expected_destination": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice/online-request-form" }, { "task": "complaint", "start_url": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice", "visible_next_step": "Contact us", "expected_destination": "https://www.gtdhealthcare.co.uk/hattersleygrouppractice/contact-us" } ], "encountered_issues": [ { "encountered_on": "2026-03-13", "issue_type": "wrong_practice_cross_links", "details": "The online-request-form page links key navigation items such as Appointments and Prescriptions to Ashton GP Service URLs rather than Hattersley URLs." }, { "encountered_on": "2026-03-13", "issue_type": "recurring_partial_closure", "details": "The contact page says the practice is closed every third Thursday from 12:15pm except August and December, with a separate GTD urgent cover number." } ], "analyst_notes": { "probably_true": [ "Hattersley presents a more obviously GTD-managed identity than Ashton because the homepage says the partnership is managed by gtd GMS.", "The patient-facing route is still coherent enough to use, but it contains enough template slippage to deserve caution." ], "needs_follow_up": [ "Check in a real browser how visible the Ashton cross-links are during normal navigation.", "Check whether the direct PATCHS route shows any different behaviour during the recurring Thursday closure period." ] }, "source_pages": [ "https://www.gtdhealthcare.co.uk/hattersleygrouppractice", "https://www.gtdhealthcare.co.uk/hattersleygrouppractice/appointments", "https://www.gtdhealthcare.co.uk/hattersleygrouppractice/online-request-form", "https://www.gtdhealthcare.co.uk/hattersleygrouppractice/prescriptions", "https://www.gtdhealthcare.co.uk/hattersleygrouppractice/contact-us", "https://patchs.ai/practice/hattersleygrouppractice", "https://www.nhs.uk/services/gp-surgery/hattersley-group-practice/P89013" ] }