{ "report_version": "0.3", "practice": { "ods_code": "P89011", "practice_name": "Gordon Street Medical Centre", "display_name": "Gordon Street Medical Centre", "website_url": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre", "website_identity": "shared GTD patient microsite on the gtdhealthcare.co.uk domain", "nhs_profile_url": "https://www.nhs.uk/services/gp-surgery/gordon-street-medical-centre/P89011", "telephone": "0161 330 5104", "postcode": "OL6 6PR", "registered_patient_count": 5181, "google_review_score": 1.5, "google_review_count": 86 }, "investigation": { "collected_at": "2026-03-13", "method": "practice-specific exploratory review of the live public site, checking homepage, appointments, online request information, prescriptions, contact and complaints content from the point of view of a logged-out patient", "website_confirmation": "The practice-specific GTD microsite matches the NHS profile route naming and the live pages consistently present Gordon Street Medical Centre as the patient-facing site." }, "headline": "Gordon Street Medical Centre follows the same GTD and PATCHS pattern as several neighbouring microsites, but it still has its own faults. The homepage presents a direct PATCHS route, the online-request page says all phone, in-person and online requests go through PATCHS with a 48-hour callback expectation, the prescriptions page still offers email ordering, the contact page carries real complaints contacts, and the PATCHS explainer page contains wrong-practice links back to Ashton GP Service.", "subjective_scores": { "scored_on": "2026-03-13", "scale": "1_to_5_higher_is_better", "front_door_clarity": 3, "digital_task_coverage": 3, "journey_ease": 3, "trust_and_maintenance": 2, "complaints_and_fallbacks": 3, "overall_patient_usability": 2, "summary": "The core route is understandable, but wrong-practice links and mixed prescription handling make the site feel less trustworthy." }, "website_stack": { "observed_on": "2026-03-13", "items": [ { "status": "live", "label": "Public website stack", "platform": "GTD-managed practice microsite", "evidence": [ "The public site lives on a practice-specific path under gtdhealthcare.co.uk.", "The homepage explicitly says the partnership is managed by gtd GMS on behalf of the partners and NHS." ] }, { "status": "live", "label": "Primary request platform", "platform": "PATCHS", "evidence": [ "The homepage exposes a direct CTA to https://patchs.ai/practice/gordonstreetmedicalcentre.", "The appointments and online-request-form pages both describe PATCHS as the core intake route." ] }, { "status": "stale_or_conflicting", "label": "Broken internal navigation on the explainer page", "platform": "Practice microsite content template", "evidence": [ "The online-request-form page links Appointments, Prescriptions and other core nav items to Ashton GP Service URLs rather than Gordon Street URLs." ] } ] }, "discovered_paths": [ { "discovered_on": "2026-03-13", "task": "routine medical request", "label": "Direct PATCHS link from homepage", "steps_from_home": 1, "url": "https://patchs.ai/practice/gordonstreetmedicalcentre" }, { "discovered_on": "2026-03-13", "task": "urgent or routine appointment guidance", "label": "Appointments page from homepage navigation", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre/appointments" }, { "discovered_on": "2026-03-13", "task": "admin query or triage explainer", "label": "PATCHS explainer page", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre/online-request-form" }, { "discovered_on": "2026-03-13", "task": "repeat prescription", "label": "Prescriptions page", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre/prescriptions" }, { "discovered_on": "2026-03-13", "task": "complaint", "label": "Contact page containing complaints details", "steps_from_home": 1, "url": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre/contact-us" } ], "basic_runtime_checks": { "checked_on": "2026-03-13", "method": "simple live HTTP fetch timing of the routes used during review; this is a lightweight availability check, not a full browser performance test", "checks": [ { "label": "homepage", "url": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre", "final_url": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre", "status": "live", "title": "Gordon Street Medical Centre :: gtd healthcare", "load_ms": 450.1 }, { "label": "appointments", "url": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre/appointments", "final_url": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre/appointments", "status": "live", "title": "Appointments :: gtd healthcare", "load_ms": 391.3 }, { "label": "request_info", "url": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre/online-request-form", "final_url": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre/online-request-form", "status": "live", "title": "Online request form :: gtd healthcare", "load_ms": 410.8 }, { "label": "prescriptions", "url": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre/prescriptions", "final_url": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre/prescriptions", "status": "live", "title": "Prescriptions :: gtd healthcare", "load_ms": 411.8 }, { "label": "contact", "url": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre/contact-us", "final_url": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre/contact-us", "status": "live", "title": "Contact us :: gtd healthcare", "load_ms": 403.1 }, { "label": "patchs", "url": "https://patchs.ai/practice/gordonstreetmedicalcentre", "final_url": "https://patchs.ai/practice/gordonstreetmedicalcentre", "status": "live", "title": "PATCHS", "load_ms": 53.0 } ] }, "task_checks": [ { "task": "urgent same-day help", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre/appointments", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The appointments page says all requests go through PATCHS whether the patient starts online, by phone or in person.", "When the practice is closed the page sends patients to NHS 111 online or 111 by phone, and tells housebound patients to phone before 10am for home visits.", "The appointments page says that phone, face-to-face, video, text or email contact may be offered after triage." ], "friction": [ "Urgent help still depends on the patient correctly distinguishing between PATCHS triage, the practice phone line and NHS 111." ] }, { "task": "routine medical request or appointment", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://patchs.ai/practice/gordonstreetmedicalcentre", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The homepage exposes a direct PATCHS CTA.", "The appointments page also offers NHS App, PATCHS directly, or phone.", "The appointments instructions say the patient may need to log in or create an account." ], "gating_or_preconditions": [ "PATCHS account creation or login is presented as part of the online route." ], "friction": [ "The route is conceptually simple, but the broken Ashton links on the explainer page undermine confidence in the site." ] }, { "task": "repeat prescription", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre/prescriptions", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The prescriptions page says the easiest route is an NHS account.", "The page also still offers email ordering via gmicb-tameside.gordonstreetmedicalcentre@nhs.net.", "It says prescriptions can usually be collected from the pharmacy three or five working days after ordering." ], "friction": [ "The coexistence of NHS account and email ordering makes the prescription route less standardised than the core medical-request route." ] }, { "task": "admin query", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre/online-request-form", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The PATCHS explainer page says the system handles sick notes, test results and administrative queries.", "It says all requests made via the form, in person or by phone go through PATCHS.", "It says administrative queries such as fit notes, repeat prescriptions and test results can be submitted 24/7 and the patient will then be contacted within 48 hours." ], "friction": [ "The explainer page is undercut by wrong-practice navigation links to Ashton." ] }, { "task": "complaint or formal negative feedback", "checked_on": "2026-03-13", "route_found": true, "first_actionable_page": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre/contact-us", "steps_from_home": 1, "user_visible_interactions": 1, "observed_workflow": [ "The contact page contains a dedicated complaints and feedback section.", "It gives practice-manager contact details and a central GTD complaints team contact.", "The page also links to a comments, compliments and complaints leaflet." ], "friction": [ "Complaints are handled from the contact page rather than a clearly separate complaints page." ] } ], "replay_hints": [ { "task": "routine medical request", "start_url": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre", "visible_next_step": "Click here to access the online request form.", "expected_destination": "https://patchs.ai/practice/gordonstreetmedicalcentre" }, { "task": "admin query", "start_url": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre", "visible_next_step": "Click here to find out more about Patchs Health.", "expected_destination": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre/online-request-form" }, { "task": "complaint", "start_url": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre", "visible_next_step": "Contact us", "expected_destination": "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre/contact-us" } ], "encountered_issues": [ { "encountered_on": "2026-03-13", "issue_type": "wrong_practice_cross_links", "details": "The online-request-form page links key navigation items such as Appointments and Prescriptions to Ashton GP Service URLs rather than Gordon Street URLs." }, { "encountered_on": "2026-03-13", "issue_type": "mixed_prescription_channels", "details": "The prescriptions page still offers email ordering alongside the NHS account route." }, { "encountered_on": "2026-03-13", "issue_type": "postcode_mismatch_with_repo_metadata", "details": "The live contact page shows the practice address postcode as OL6 6PR, while existing repo metadata for this practice used OL6 6NE." } ], "analyst_notes": { "probably_true": [ "Gordon looks like another standardised GTD plus PATCHS site, but it is not identical to the others because it still preserves email prescriptions and shows an address mismatch against existing metadata.", "The low Google score may reflect factors outside the website, but the broken cross-links and split prescription route do not help." ], "needs_follow_up": [ "Confirm the current postcode against the NHS profile and any current map listing.", "Check in a real browser how visible the Ashton cross-links are during ordinary navigation." ] }, "source_pages": [ "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre", "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre/appointments", "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre/online-request-form", "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre/prescriptions", "https://www.gtdhealthcare.co.uk/gordonstreetmedicalcentre/contact-us", "https://patchs.ai/practice/gordonstreetmedicalcentre", "https://www.nhs.uk/services/gp-surgery/gordon-street-medical-centre/P89011" ] }